Last updated: September 17, 2026
We want returns to be simple and predictable. This page explains the window, the condition requirements, who pays for what, and exactly how long each step takes.
Return window
You may return an item within 30 calendar days of delivery. We do not offer exchanges. If you want a different item, return the original for a refund and place a new order; the new order will ship on the normal timeline, which is usually faster than processing an exchange.
Condition requirements
To be eligible for a return, the item must be:
- Unused and in the condition you received it
- In its original packaging, with all included parts and accessories
- Accompanied by proof of purchase (order number or confirmation email)
Items that arrive damaged or defective are handled under the “Defective or damaged items” section below and are not subject to the unused-condition requirement.
Who pays for return shipping
| Scenario | Who pays return shipping | Restocking fee |
|---|---|---|
| Item is defective or damaged on arrival | We do | None |
| Wrong item shipped by us | We do | None |
| Change of mind / no longer wanted (remorse) | You do | None |
There is no restocking fee and no re-boxing fee in any scenario. If the return is due to our error or a defective item, we will provide a prepaid return label.
How to start a return
- Email info@outdoorspacedesignsdeal.com or call +1 972-489-0323 within the 30-day window. Include your order number and the reason for the return.
- We will confirm eligibility and, where applicable, send you a prepaid return label. If the return is a change-of-mind return, we will provide the return address and instructions so you can ship it back at your cost.
- Pack the item in its original packaging and attach the label or write the return address clearly on the parcel.
- Ship the parcel to: 5230 Dazzle Dr, Dallas, TX 75232, United States. Please keep your tracking receipt until the refund is issued.
Refund timing
Once your return arrives at our facility, we inspect it and process the refund within 1–2 business days. The refund is issued to your original payment method. After we issue it, your bank or PayPal typically takes 7–10 business days to post the funds, depending on the institution. If more than 10 business days have passed since we confirmed the refund and you do not see it, contact us and we will provide the refund reference so your bank can trace it.
Defective or damaged items
If an item arrives damaged or defective, contact us within 7 days of delivery with your order number and a photo of the damage. We will arrange a replacement or a full refund, including return shipping, at no cost to you. Please do not discard the packaging until the issue is resolved, as the carrier may need to inspect it.
Non-returnable situations
We cannot accept returns for items that have been used, assembled, or altered; items returned without original packaging; or returns initiated after the 30-day window. If a returned item does not meet the condition requirements, we will contact you before taking any action.
Questions
Reach us at info@outdoorspacedesignsdeal.com or +1 972-489-0323, Monday–Friday, 9:00 AM–6:00 PM CT.